Our Terms and Conditions
We at Sole Revival strive to provide the highest quality products and services. These terms and conditions outline the rules that come into effect when you purchase a product or service from us.
These terms and conditions apply to you once you have purchased a product from us or booked a treatment (whether online, over the phone or in person at our clinic).
If you need to contact us, please do so by calling our Front of House Team on 0414 682 236 or by emailing us at infosolerevival@gmail.com
Our website address is www.solerevivalperth.com
Our registered address is 22 Winthrop Drive, Winthrop, 6150. Our company is registered in Australia.
If we need to contact you, we will do this by phone call, text message or email, using the details you have given to us when making a purchase or booking an appointment.
Booking our treatments
The price for treatments will be charged at the current price list, which can be found on our website or in our clinic. Our Front of House Team will also be happy to provide you with information on current pricing. We can change our prices at any time, so please check prices before booking a treatment.
Once a treatment is paid for, it must be booked and used within 18 months. Once a consultation is paid for, it must be booked and used within 6 months. Once you have booked an appointment, this cannot be transferred to another person. The appointment is only for you.
You are responsible for paying for your treatment. If you intend that a third party pays for your treatment, this third party must make the payment in advance of you receiving your treatment, and must email us directly to confirm what and who the payment is for. If you attend a treatment and it is not paid for by you immediately after the treatment is completed, we will have recourse against you, and not a third party, for that payment.
How our treatments work
Each treatment provided by our clinic is bespoke and customised specifically for you.
Everyone’s skin is different. Your lifestyle (including smoking, diet, exercise and sun exposure) can also impact your skin. This can affect the results of our treatments. This means we cannot guarantee results for treatments, and we will not be responsible for treatments not achieving the results you expected. We will not provide a refund where results from treatments are not as anticipated.
If you experience a skin reaction to any treatments, you should attend the clinic for a check-up to assess your concern. We will do our best to treat your skin to deal with the reaction.
Young people aged 14-18 may have laser and non-laser treatments, provided a parent or guardian has signed an underage consent form and is present at every appointment. No person under the age of 14 will be treated at the clinic. We are permitted to ask for proof of age if we believe it is necessary.
Offers
We offer a package of treatments where you can buy a block of 5 treatments and receive 1 treatment for free. As this is a promotion, we can end this offer at any time.
You must pay in full in advance to receive this offer, and your treatments purchased expire 18 months from the date of purchase. There is a cooling off period – if you decide you no longer wish to purchase the treatments, you have 14 days to request a refund.
If your circumstances change and you are no longer suitable for laser treatments (for instance, if you become pregnant, are breastfeeding, or start medication which cannot be taken alongside the treatment), we may extend the package to a date when you will be able to use the treatments. We are permitted to ask you of proof of any of these medical circumstances before extending the offer.
If you would like to upgrade a package, we will advise of costs associated with this, and these costs will depend on how many treatments you have used from your package.
If you have used some of your treatments and are not satisfied with the service you have received, you may complain (see ‘Complaints’ section below) and we will do our best to work with you to find a solution we are both happy with.
From time to time, we may run offers. We reserve the right to withdraw these offers. These offers will have their own set of terms and conditions.
Consultations
We request that all first-time treatment clients attend a consultation appointment before they have their first treatment. This applies to both laser and non-laser treatments.
A consultation fee must be paid at the time of booking in order to secure your appointment. If you change your mind and do not want to go ahead with the consultation, you are entitled to a refund of the consultation fee for 14 days following payment of the fee. After this 14-day period, you will not be entitled to a refund of the consultation fee.
If, following your consultation, we advise that we will not be able to treat your skin concern, your consultation fee is non-refundable.
From time to time, we may run offers regarding consultation fees. We reserve the right to withdraw these offers at any time. These offers will have their own set of terms and conditions.
For laser treatments, clients must undergo a laser patch test during the consultation
We may need to take pictures of you as part of your consultation (and also any subsequent treatment). We have in place procedures which ensure we comply with the most current data protection legislation. We will retain the pictures in line with our data retention policy, which is described in our data protection policy. You may request to see the personal data we hold on you, including the pictures. The process for doing so is set out in the data protection policy. We will ensure we are satisfied of your identity before releasing the images.
Any personal data we hold on you is held in accordance with our data protection policy.
Cancellations
You can cancel treatments with us by email or telephone.
We have a strict cancellation policy, which means that if you cancel or rearrange an appointment within 24 hours of your booked appointment you will be liable to pay 30% of the cost of the booked appointment. This is a very reasonable time frame, as most clinics operate a 48 hour cancellation policy. If you cancel your appointment on the day you will be liable to pay the full cost of your booked appointment.
If you fail to attend your appointment, you will be charged the full amount for that appointment.
If you are late for an appointment, your appointment time will be reduced but you will not be entitled to a refund of any part of the fee.
We can move the date or time of your appointment if a situation arises which is outside our control. We will do our best to provide you with as much notice as possible, and will work with you to rearrange the appointment. The appointment fee will not be refunded simply because the appointment has been rearranged for this reason.
Our products
Product Return Policy
Please choose your product purchases carefully. Due to maintaining strict hygiene standards Sole Revival Skin & Body Clinic will not provide exchanges or refunds
All products are for your personal use or may be given as a gift, but cannot be resold.
The price for products will be charged at the current price list, which can be found on our website or in our clinic. Our Customer Service Team will also be happy to provide you with information on current pricing. We can change our prices at any time, so please check prices before making a purchase.
Please note that our prices are based on recommended retail pricing. We do not guarantee that our products are sold at the cheapest available price, and we will not provide refunds where you have found the same product at a cheaper price elsewhere. We are not required to justify the rationale for our pricing.
If you experience a skin reaction or are unhappy with the results from using a product which we have sold, we will not be responsible for this, as we are not manufacturers of these products. Our Customer Service Team will be happy to provide you with the contact details for the product manufacturers on request. Please note that the manufacturer, and not us, is liable for any damage caused, even if we recommend products to you.
Booking Fee: To secure a booking for a treatment at our skin and body clinic, a deposit of 30% of the total treatment cost will be required. This deposit is a booking fee and will be deducted from the total cost of the booked treatment.
Cancellation Policy: The booking fee is a non-refundable deposit that will be retained if the client cancels or is a no-show for their appointment.
If the client cancels their appointment within 24 hours of the scheduled time, the booking fee will be forfeited and will not be refunded.
Refund Policy: If the client cancels their appointment outside of the 24-hour window and wishes to receive a refund of their booking fee, they can request it. The refund will be processed within 7-10 business days and may be subject to a processing fee.
Payment Policy: The remaining balance of the treatment cost will be due at the time of the appointment. Payment can be made via cash, credit card, or debit card.
Late Arrival Policy: If the client is more than 10 minutes late for their appointment, the clinic reserves the right to cancel the appointment and retain the booking fee as a cancellation fee.
Treatment Results: The clinic cannot guarantee specific treatment results as each individual's skin and body may react differently to the treatments offered. The client should discuss their expectations and concerns with their therapist before the treatment to ensure a positive outcome.
Client Health: The client is responsible for disclosing any health conditions, allergies, or medications that may affect their treatment. The clinic reserves the right to refuse treatment if the therapist believes that it may pose a risk to the client's health or safety.
Gift vouchers
We offer gift vouchers for our products and treatments. These gift vouchers are non-refundable and can only be used at our clinic at 22 Winthrop Drive, Winthrop, 6150.
If gift vouchers are lost or stolen, please note they cannot be replaced, and we can only honour damaged gift vouchers
Gift vouchers cannot be redeemed for cash, and they expire 36 months after purchase. If you order a gift voucher to be delivered to you, there will postage costs.
If you cancel a treatment less than 24 hours before your appointment, your gift voucher may become invalid for the amount of the treatment.
Thank you for your interest in our gift vouchers. Please read the following terms and conditions carefully before purchasing or using our gift vouchers:
Our gift vouchers can only be redeemed for merchandise or services at our designated location or website, as applicable.
Gift vouchers cannot be used to purchase other gift vouchers.
Gift vouchers cannot be redeemed for cash or credit.
If the total amount of your purchase exceeds the value of the gift voucher, you must pay the remaining balance.
Gift vouchers are not refundable and cannot be replaced if lost, stolen or damaged.
Gift vouchers expire on the date specified on the voucher or the applicable law. Expired vouchers will not be honored.
We are not responsible for any unauthorized use of a gift voucher.
We reserve the right to refuse to honor any gift voucher that appears to have been tampered with or duplicated.
Use of our gift vouchers constitutes acceptance of these terms and conditions.
If you have any questions regarding these terms and conditions, please contact us for more information.
Changes to the products or services
We will always try our best to provide the products or services ordered; however, we might sometimes have to make changes if there are new techniques, practices or equipment. If any changes are significant, we will let you know, and you can request a refund for products or services that you have paid for but not yet received.
Clinic rules
Children under 14 and pets are not permitted at the clinic at any time, unless they are accompanied by a guardian at all times. Our staff is not permitted to supervise children or animals, and we do not take any responsibility for the safety or wellbeing of children or animals brought onto the premises. If you leave your child or animal unattended, we will not be responsible for them.
Please be aware that we often have loud machinery working in treatment rooms, which may cause noise disturbance to some. This machinery can cause temperatures in rooms to be higher than comfortable, although we do our best to maintain a comfortable temperature at all times. We will not refund any part of the fee because of this.
If a piece of machinery is out of service, we will use an alternative machine to provide your treatment. You will not be entitled to a refund of any part of the fee because of the change in machinery.
Complaints
We pride ourselves on excellent customer service, and always aim to resolve any issues as quickly as possible.
If you wish to make a complaint, please contact us by email, telephone or in writing.
We will reply to you to let you know we have received your complaint, using the contact details provided.
We will fully respond to your complaint as soon as possible but, due to the complex nature of some complaints, we may need to carry out an investigation. This can delay our response to you. If we cannot respond to your complaint within 30 days of having received it, we will contact you to explain the reason for this and provide an expected time frame for the response.
Our liability
We will not be liable for any loss or damage for an amount higher than the price of the treatment or product purchased. This shall apply to the amount actually paid for the product or service, irrespective of the advertised pricing.
We do not exclude our liability for death or personal injury where we have been negligent, fraudulent, breached your legal rights or provided defective products.
We provide products for your personal use only. If you use resell the products to a third party, in breach of these terms and conditions, we will not be liable for any loss of profit or loss of business that you experience.
We will not be liable for the way that third parties (such as newspapers, websites etc.) describe our products and treatments.
Other important terms
We might need to transfer, sub-contract or assign these terms and conditions to a third party, for instance if we sell our business. We are permitted to do so.
If a court decides that any part of these terms and conditions is illegal, the rest of these terms and conditions will remain in force and full effect.